Contact Us
Ready to buy, sell, or recycle IBC totes? Reach out and our team will get back to you within 24 hours.
Send Us a Message
Fill in the details and we'll get back to you within 24 hours.
Email Us
For quotes, questions, or general inquiries:
info@rochesteribc.comWe typically respond within 24 hours on business days.
Business Hours
Detailed Directions to Our Facility
Rochester IBC is located at 145 Commerce Drive in Rochester's industrial corridor, with easy access from all major highways serving the region.
From I-390 (North or South)
Take I-390 to Exit 18A (Scottsville Road / NY-383). Head east on Scottsville Road for approximately 1 mile. Turn right onto Commerce Drive. Our facility is located on the left side at 145 Commerce Drive. Total time from the highway exit: approximately 3 minutes.
From I-490 (East or West)
Take I-490 to the I-390 South interchange. Then follow I-390 South to Exit 18A (Scottsville Road / NY-383). Head east on Scottsville Road for approximately 1 mile, then turn right onto Commerce Drive. Our facility is at 145 Commerce Drive on the left.
From NY Thruway (I-90)
Take the New York State Thruway (I-90) to Exit 46 (Rochester / I-390). Follow I-390 North toward Rochester. Take Exit 18A (Scottsville Road / NY-383), head east on Scottsville Road for approximately 1 mile, and turn right onto Commerce Drive. We are at 145 Commerce Drive.
From Downtown Rochester
Head south on South Plymouth Avenue or Genesee Street toward I-390 South. Take I-390 South to Exit 18A (Scottsville Road). Head east on Scottsville Road for approximately 1 mile, then turn right onto Commerce Drive. Travel time from downtown: approximately 15-20 minutes depending on traffic.
Parking and Facility Information
Our facility at 145 Commerce Drive offers ample parking for visitor vehicles, including dedicated spots near the front office entrance. If you are arriving with a truck or trailer to pick up or drop off IBCs, we have a separate staging area with room for full-size semis and flatbed trailers to maneuver safely.
When you arrive, park in the visitor area and enter through the main office door. Our office staff will greet you and direct you to the appropriate area. If you are picking up containers, we will load them for you using our forklifts — you do not need to bring your own material handling equipment.
The facility includes a main office area, the reconditioning bay, the inspection stations, the wash bay, and the outdoor storage yard. For safety reasons, visitors must check in at the office before entering any production or storage areas. We provide safety vests and eye protection for anyone touring the facility.
Visitor Parking
Free visitor parking directly in front of the office entrance. No parking passes or reservations required.
Truck Access
Dedicated truck staging area accommodates full-size semis, flatbeds, and box trucks. Dock-height loading bays available for efficient loading.
Accessible Entry
Our office entrance is ADA-accessible with ground-level entry and no steps.
Loading Assistance
Our team handles all loading and unloading using our forklifts. You do not need to bring material handling equipment.
What to Bring When You Visit
Whether you are picking up containers, dropping off used totes, or visiting to discuss a project, here is what to have ready for a smooth visit.
Buying / Picking Up IBCs
- ✓Order confirmation or quote number
- ✓Appropriate vehicle (truck or trailer rated for the load)
- ✓Tie-downs or straps for securing containers
- ✓Payment method (we accept check, ACH, wire transfer, and major credit cards)
Selling / Dropping Off IBCs
- ✓Documentation of prior contents (SDS or product labels if available)
- ✓IBCs drained and with valves closed
- ✓Approximate count of containers
- ✓Company name and contact information for payment
Facility Tours / Consultations
- ✓Scheduled appointment (call or email ahead)
- ✓Closed-toe shoes (required in production areas)
- ✓List of questions or specifications to discuss
- ✓Business card or contact info for follow-up
Scheduling Your Visit
While walk-in customers are welcome during business hours for standard pickups and purchases, we recommend scheduling an appointment for the following:
- Facility tours: So we can assign a team member to show you around without interruption
- Large pickups or deliveries (10+ units): So we can have your order staged and ready
- Consultations on custom requirements: So the right specialist is available to meet with you
- First-time sellers with large batches (20+ totes): So we can plan yard space and inspection capacity
To schedule an appointment, email us at info@rochesteribc.com or call during business hours. We will confirm a date and time that works for both your schedule and our production calendar.
Response Time Commitments by Channel
During business hours
General inquiries
Via email or form
Website submissions
Urgent needs
What Happens After You Reach Out
We Review
Our team reviews your request and assesses how we can best help with your IBC needs.
We Respond
Within 24 hours, you will receive a detailed response with pricing, availability, and next steps.
We Deliver
Once confirmed, we arrange pickup, delivery, or service scheduling at your convenience.
Serving Rochester and the Northeast
Rochester IBC is centrally located at 145 Commerce Dr in Rochester, NY, with easy access to major highways including I-390, I-490, and the New York State Thruway (I-90). We serve businesses throughout New York State, Pennsylvania, Ohio, New England, and the greater Northeast region.
Whether you need to purchase reconditioned IBC totes, sell your used containers, arrange recycling services, or schedule bulk transport, our team is ready to help. We handle everything from single-unit purchases to fleet-scale container management programs.
Bulk Inquiries Welcome
If you are managing large quantities of IBC totes — 50 units or more — ask about our volume pricing and tote swap programs. We offer dedicated account management for high-volume customers with customized pickup schedules and priority pricing.
Not Sure What You Need?
No problem. Fill out the form above with as much detail as you can, and our specialists will recommend the right products, services, and container specifications for your application. You can also browse our Resource Center for guides, sizing information, and answers to common questions.